Maybe the product is used in the wrong way? –> Improve the Instruction for Use (IFU) or maybe some ergonomics issue or some labeling/marking or some translation; do again some usability tests with first-time users and be the-fly-on-the-wall (aka, look at the user testing it without interfering).
instruction For Use (IFU): 提供有关医疗器械或产品的正确使用、处理和维护的详细信息的文件,以确保用户的安全和有效性。
Voice of the Customer (VoC): 一个捕捉客户期望、偏好和厌恶情绪的过程,用于指导产品开发、服务改进和整体客户体验。它利用调查、访谈和反馈机制等各种方法,直接从目标受众收集见解。
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