Customer Experience

Customer Experience (CX) refers to the holistic perception and interaction a customer has with a brand throughout their entire journey, encompassing every touchpoint from initial awareness to post-purchase support. It involves understanding and addressing customer needs, preferences, and emotions to create meaningful and memorable interactions that foster loyalty and satisfaction. In product design and innovation, prioritizing customer experience ensures that solutions are not only functional but also resonate emotionally with users, enhancing overall engagement and value.

ridiculous price reduction

(What a) price drop !

Do you think you have a good deal? just look better. Just in case, we calculated that for you: this

context in the shop

Marketing on the shelf

There was the off-the-shelf product, now there is the on-the-shelf marketing.  An example combining several technics in a Customer-friendly and

getting angry on feedbacks

Easy 3 Gold Nuggets for Innovation

Got no innovation ideas? Tired of hearing problems, complaints, negative feedback, or never-ending suggestions from customers, users, colleagues … or

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