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(What a) price drop !

Continuous Improvement, Customer Experience, Customer Support, Error Prevention, Lean Manufacturing, Process Improvement, Quality Control, Quality Management, Value Engineering (VE)

Do you think you have a good deal? just look better. Just in case, we calculated that for you: this “exceptional” deal is … a -1(one) cent special offer !!! -0.37% !!! Good that they do not oblige to buy several bottles to obtain such a bargain

As seen in a supermarket (guaranteed not photoshopped):

Ridiculous price reduction — ridiculous price reduction

Translation, if not obvious:

Price Drop

“AVANT”(french) = before

€ 2.72

“APRES”(french) = after

€ 2.71

Is the customer so stupid? or is some typo mistake or some missing digit? or some contractual requirement? or a printing software bug?

… good that there is no automatic value rounding by the way :)

The mistake is human. Think & review twice all your customer activities + view from the customer side!

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Topics covered: price drop, price reduction, exceptional deal, special offer, bargain, customer activities, contractual requirement, printing software bug, value rounding, typo mistake, supermarket pricing, price analysis, consumer behavior, marketing strategy, discount pricing, human error, customer perception, ISO 9001, ISO 10002, ISO 14001, ISO 26000, and ISO 50001..

Sincere

Sure, a price drop sounds great, but has anyone considered the impact on quality? Cheaper isnt always better, folks!

Reply
Dante Avery

Wow, thats quite a price drop! But will the quality remain the same or will it drop too? Curious to know.

Reply
Marilyn Strickland

Well, isnt the price drop just a marketing ploy to push older stock? Id love to hear others thoughts on this!

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