Customer Experience (CX) vs User Experience (UX) in Product Design
Designers: do you know the difference between customer experience (CX) and user experience (UX) design? While this could be the
Customer Support
Customer support refers to the assistance and guidance provided to customers before, during, and after the purchase of a product or service. It plays a crucial role in enhancing user experience, addressing inquiries, and resolving issues, thereby fostering customer satisfaction and loyalty. Effective customer support is integral to product design and innovation, as it offers valuable insights into user needs and preferences that can inform future development and improvements.
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