Englisch für Ausländer – Vermeiden Sie die Fallen der Briten
Britisches Englisch kann für Nicht-Muttersprachler verwirrend sein, da Höflichkeit oft zu indirekter Sprache führt, was es schwierig macht zu verstehen
Dienstleistungsdesign
Service Design is a multidisciplinary approach that focuses on creating and optimizing services to enhance user experience and satisfaction. It involves understanding customer needs, mapping service interactions, and integrating various touchpoints to deliver seamless and efficient service delivery. By employing design thinking methodologies, Service Design aims to innovate and improve the overall service ecosystem, ensuring alignment between user expectations and organizational goals.
