ISO 9001 是全球公认的质量管理体系（QMS）标准。它提供了 框架 和一套原则，确保以常识性的方法管理组织，使客户和其他利益相关者始终满意。它基于七项质量管理原则，包括以客户为中心和基于流程的方法。
ISO 9001 质量管理体系标准
1987-03
- International Organization for Standardization (ISO)
ISO 9001 is part of the ISO 9000 family of standards. While ISO 9000 defines the fundamental concepts and vocabulary, ISO 9001 specifies the requirements for a QMS that an organization must fulfill to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements. The standard is generic and intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.
The structure of ISO 9001 is based on a high-level structure (HLS) which provides a common framework for all ISO management system standards, making it easier for organizations to integrate their QMS with other management systems, such as environmental management (ISO 14001). The standard requires organizations to define their processes, document them, monitor their effectiveness, and continually improve them. Key clauses cover the context of the organization, leadership commitment, planning (including risk-based thinking), support (resources, competence, communication), operation, performance evaluation, and improvement. Certification to ISO 9001 by an accredited body is often a prerequisite for business-to-business transactions.
UNESCO Nomenclature: 3309
- 管理科学
类型
抽象系统
中断
实质性
使用方法
广泛使用
前体
- 英国标准 BS 5750
- 美国军用标准，如 mil-q-9858a
- 20 世纪中期更广泛的质量运动
- 国际贸易中对标准化质量要求的需求
应用
- certification of manufacturing companies for global trade
- 在银行和医疗保健等服务行业实施
- 汽车和航空航天工业的供应商资格认证
- 公共行政和政府机构框架
- 建筑和工程项目的质量管理
专利：
NA
潜在的创新想法
相关内容：ISO 9001、QMS、质量管理体系、认证、标准、过程方法、基于风险的思维、持续改进。
迎接新挑战
机械工程师、项目、工艺工程师或研发经理
可在短时间内接受新的挑战。
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历史背景
(如果日期不详或不相关，例如 "流体力学"，则对其显著出现的时间作了四舍五入的估计）。
相关发明、创新和技术原理
