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The Juran Trilogy, developed by Dr. Joseph M. Juran, is a foundational quality management approach consisting of three interconnected processes: Quality Planning, Quality Control, and Quality Improvement. This 框架 provides a structured way for organizations to manage for quality. It emphasizes that quality does not happen by accident; it must be planned and managed systematically.
The Juran Trilogy provides a comprehensive map for achieving and maintaining quality. The first process, Quality Planning, is the activity of developing the products and processes required to meet customers’ needs. It involves identifying customers, determining their needs, developing product features that respond to those needs, and establishing process controls to deliver those features. The goal is to design a process that will be able to meet quality goals under operating conditions.
The second process, Quality Control, is used to monitor and adjust the process to ensure it is operating at its full potential. It involves evaluating actual performance, comparing it to goals, and taking action on the difference. This is a feedback loop where operational data is used to maintain stability and prevent sporadic quality failures. The third process, Quality Improvement, is the mechanism for raising quality performance to unprecedented levels (‘breakthrough’). It involves identifying specific improvement projects, establishing teams, providing resources, and diagnosing causes to find remedies, ultimately establishing controls to hold the gains. The trilogy illustrates that managing for quality requires a balanced focus on planning, control, and improvement.
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