Inglese per stranieri: evita le trappole britanniche
L'inglese britannico può essere fonte di confusione per i non madrelingua perché la cortesia spesso porta a un linguaggio indiretto, rendendo difficile la conoscenza
Design del servizio
Service Design is a multidisciplinary approach that focuses on creating and optimizing services to enhance user experience and satisfaction. It involves understanding customer needs, mapping service interactions, and integrating various touchpoints to deliver seamless and efficient service delivery. By employing design thinking methodologies, Service Design aims to innovate and improve the overall service ecosystem, ensuring alignment between user expectations and organizational goals.
