Total Quality Management (TQM) is a management philosophy where all members of an organization participate in improving processes, products, services, and the culture in which they work. It aims for long-term success through customer satisfaction. TQM integrates quality-discipline into the culture and activities of a company, moving beyond simple product inspection to a holistic, organization-wide approach.
Gestione della qualità totale (TQM)
- W. Edwards Deming
- Joseph M. Juran
- Kaoru Ishikawa
Total Quality Management (TQM) represents a fundamental shift from traditional management thinking. Instead of viewing quality as the sole responsibility of a specific department (quality control), TQM posits that quality is everyone’s responsibility, from the CEO to the frontline worker. This approach is built on the foundation that preventing defects is more cost-effective than detecting and correcting them after they occur. The core principles of TQM often include a strong customer focus, total employee involvement, a process-centered view, an integrated system, a strategic and systematic approach, continual improvement, fact-based decision making, and effective communication.
The implementation of TQM involves a deep cultural change within an organization. It requires strong leadership to drive the principles throughout all levels. Methodologies like the PDCA cycle are often used to implement continuous improvement initiatives. TQM emphasizes data collection and analysis to understand and improve processes. Tools such as controllo statistico di processo (SPC), cause-and-effect diagrams (Ishikawa diagrams), and flowcharts are commonly employed to identify root causes of problems and streamline operations. The ultimate goal is to create a self-sustaining culture of improvement where quality is embedded in every action and decision, leading to higher customer satisfaction, reduced costs, and increased competitiveness.
Tipo
Disruption
Utilizzo
Precursors
- statistical controllo di processo (spc) developed by walter shewhart
- the work of w. edwards deming and joseph m. juran in post-wwii japan
- quality circles concept
- early 20th-century scientific management theories
Applicazioni
- manufacturing process improvement (e.g., sistema di produzione toyota)
- healthcare service delivery enhancement
- software development lifecycle management
- government and public sector service optimization
- educational institution administration
Brevetti:
Potential Innovations Ideas
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Historical Context
Gestione della qualità totale (TQM)
(if date is unknown or not relevant, e.g. "fluid mechanics", a rounded estimation of its notable emergence is provided)
Related Invention, Innovation & Technical Principles