A set of collaborative exercises for understanding customer needs and designing new products.
- Metodologías: Ingeniería, Diseño de producto, Gestión de proyectos
Innovation Games

Innovation Games
- Metodología ágil, Experiencia del cliente, Trayectoria del cliente, Pensamiento de diseño, Innovación, Estudios de mercado, Creación de prototipos, Experiencia de usuario (UX), Diseño centrado en el usuario
Objetivo:
Cómo se utiliza:
- A collection of qualitative research methods that use games to help customers articulate their needs and desires. These games are designed to be more engaging and insightful than traditional market research techniques.
Ventajas
- Provides deep insights into customer needs; Can be more engaging and fun than traditional research methods.
Contras
- Can be time-consuming and expensive to conduct; Requires a skilled facilitator.
Categorías:
- Clientes y marketing, Diseño de producto
Ideal para:
- Understanding customer needs and designing new products and services in a collaborative and engaging way.
Innovation Games can be particularly beneficial in sectors such as technology, consumer goods, healthcare, and automotive industries, where understanding user requirements is pivotal for product development. These engaging methodologies can be utilized in various project phases, notably during ideation and concept validation, often following traditional research approaches to enrich the data collected. Sessions typically involve cross-functional teams, including product designers, engineers, marketers, and actual customers, who collaborate to shape product concepts based on real-world feedback. Specific game formats, such as “Product Box” or “Empathy Mapping,” encourage participants to express their thoughts creatively, allowing for a deeper exploration of desires and pain points beyond surface-level responses. These sessions can be facilitated in workshops, design sprints, or focus groups, making them adaptable to different organizational cultures. Furthermore, the playful nature of these games can reduce the pressure participants often feel during conventional interviews, leading to more authentic and candid responses. The combination of fun and structured activities generates a rich tapestry of qualitative data, ultimately contributing to more innovative and customer-centric product solutions.
Pasos clave de esta metodología
- Choose a specific game type appropriate for the research goal.
- Facilitate the game, ensuring participants understand the rules and objectives.
- Encourage open dialogue among participants during gameplay.
- Observe interactions and note emerging themes and ideas.
- Capture visual and verbal outputs generated during the game.
- Debrief with participants to explore deeper meanings behind their contributions.
- Identify patterns and clusters from the collected outputs.
- Translate findings into actionable product or service concepts.
Consejos profesionales
- Incorporate role-playing elements into games to create realistic scenarios that reveal deeper motivations and pain points around product usage.
- Utilize mixed methods within Innovation Games, combining qualitative data from game results with quantitative data from traditional research for well-rounded analysis.
- Encourage collaborative brainstorming sessions post-game to synthesize findings and directly participar participants in prioritizing their needs and desires.
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