Hogar » Gestión de la Calidad Total (GCT)

Gestión de la Calidad Total (GCT)

1980
  • W. Edwards Deming
  • Joseph M. Juran
  • Kaoru Ishikawa

Total Quality Management (TQM) is a management philosophy where all members of an organization participate in improving processes, products, services, and the culture in which they work. It aims for long-term success through customer satisfaction. TQM integrates quality-discipline into the culture and activities of a company, moving beyond simple product inspection to a holistic, organization-wide approach.

Total Quality Management (TQM) represents a fundamental shift from traditional management thinking. Instead of viewing quality as the sole responsibility of a specific department (quality control), TQM posits that quality is everyone’s responsibility, from the CEO to the frontline worker. This approach is built on the foundation that preventing defects is more cost-effective than detecting and correcting them after they occur. The core principles of TQM often include a strong customer focus, total employee involvement, a process-centered view, an integrated system, a strategic and systematic approach, continual improvement, fact-based decision making, and effective communication.

The implementation of TQM involves a deep cultural change within an organization. It requires strong leadership to drive the principles throughout all levels. Methodologies like the PDCA cycle are often used to implement continuous improvement initiatives. TQM emphasizes data collection and analysis to understand and improve processes. Tools such as control estadístico de procesos (SPC), cause-and-effect diagrams (Ishikawa diagrams), and flowcharts are commonly employed to identify root causes of problems and streamline operations. The ultimate goal is to create a self-sustaining culture of improvement where quality is embedded in every action and decision, leading to higher customer satisfaction, reduced costs, and increased competitiveness.

UNESCO Nomenclature: 3309
– Management sciences

Tipo

Abstract System

Disruption

Revolutionary

Utilización

Widespread Use

Precursors

  • statistical control de procesos (spc) developed by walter shewhart
  • the work of w. edwards deming and joseph m. juran in post-wwii japan
  • quality circles concept
  • early 20th-century scientific management theories

Aplicaciones

  • manufacturing process improvement (e.g., sistema de producción toyota)
  • healthcare service delivery enhancement
  • software development lifecycle management
  • government and public sector service optimization
  • educational institution administration

Patentes:

ESO

Potential Innovations Ideas

Membresía obligatoria de Professionals (100% free)

Debes ser miembro de Professionals (100% free) para acceder a este contenido.

Únete ahora

¿Ya eres miembro? Accede aquí
Related to: TQM, continuous improvement, customer satisfaction, employee involvement, process management, quality culture, kaizen, management philosophy

Deja una respuesta

Tu dirección de correo electrónico no será publicada. Los campos obligatorios están marcados con *

DISPONIBLE PARA NUEVOS RETOS
Ingeniero Mecánico, Gerente de Proyectos o de I+D
Desarrollo eficaz de productos

Disponible para un nuevo desafío a corto plazo.
Contáctame en LinkedIn
Integración de electrónica de plástico y metal, diseño a coste, GMP, ergonomía, dispositivos y consumibles de volumen medio a alto, industrias reguladas, CE y FDA, CAD, Solidworks, cinturón negro Lean Sigma, ISO 13485 médico

Estamos buscando un nuevo patrocinador

 

¿Su empresa o institución se dedica a la técnica, la ciencia o la investigación?
> Envíanos un mensaje <

Recibe todos los artículos nuevos
Gratuito, sin spam, correo electrónico no distribuido ni revendido.

o puedes obtener tu membresía completa -gratis- para acceder a todo el contenido restringido >aquí<

Historical Context

(if date is unknown or not relevant, e.g. "fluid mechanics", a rounded estimation of its notable emergence is provided)

Related Invention, Innovation & Technical Principles

Scroll al inicio

También te puede interesar