Product Design, Manufacturing & Innovation Resources

Coût de la non-qualité (COPQ)

Cost of Poor Quality (COPQ) refers to the total costs associated with defects and failures in a product or service that do not meet quality standards. This encompasses expenses related to rework, scrap, warranty claims, and lost sales due to customer dissatisfaction. By quantifying COPQ, organizations can identify areas for improvement in their processes, ultimately enhancing product quality and reducing overall costs.

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