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Organic vs. Amplified Word-of-Mouth Marketing

2000

A fundamental distinction in word-of-mouth marketing (WOMM) is between “organic” and “amplified” WOM. Organic WOM occurs naturally when customers become advocates simply because they are happy with a product and have a natural desire to share their support. Amplified WOM occurs when marketers launch campaigns designed to encourage or accelerate WOM, such as through influencer outreach or referral programs.

The differentiation between organic and amplified word-of-mouth is crucial for strategic marketing planning. Organic WOM is the holy grail for brands; it is authentic, credible, and costs nothing beyond providing an excellent product or service. It stems from genuine customer satisfaction and brand loyalty. This type of WOM is often considered the most powerful because the messenger has no ulterior motive beyond a sincere desire to recommend something they value. It happens spontaneously through everyday conversations, both online and offline.

Amplified WOM, on the other hand, involves intentional intervention by the organization. While organic WOM is left to chance, amplified WOM seeks to control and direct the conversation. This is achieved through various tactics, such as creating shareable content (viral marketing), paying influencers to promote a product, establishing referral programs that reward customers for bringing in new business, or creating communities where brand advocates can congregate. The challenge with amplified WOM is maintaining authenticity. If consumers perceive the message as a paid advertisement rather than a genuine recommendation, its credibility and effectiveness can be severely diminished. Therefore, successful amplified WOM campaigns often aim to facilitate and empower genuine conversations rather than overtly scripting them.

UNESCO Nomenclature: 3301
– Economics

Tipo

Abstract System

Disruption

Substantial

Utilización

Widespread Use

Precursors

  • Basic principles of marketing and advertising
  • Development of customer relationship management (crm)
  • The rise of social media platforms

Aplicaciones

  • customer loyalty programs
  • brand ambassador programs
  • influencer marketing campaigns
  • product seeding and sampling initiatives
  • online review generation strategies

Patentes:

ESO

Potential Innovations Ideas

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Related to: organic wom, amplified wom, word-of-mouth, marketing strategy, customer advocacy, influencer marketing, referral programs, authenticity

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