确定和评估特定工作对身体、认知和社会心理要求的系统过程。
- 方法: 客户与营销, 产品设计, 质量
工作需求分析(JDA)

工作需求分析(JDA)
- 变革管理, 人体工程学, 人为因素, 流程改进, 质量管理, 风险管理, 安全, 可持续发展实践
目标
如何使用
- 包括通过观察、访谈、问卷调查和对工作任务的直接测量来收集数据。它记录了工作的所有要求。
优点
- 全面了解工作要求;有助于工作设计/重新设计、工人安置和制定重返工作岗位计划;有助于识别潜在危害。
缺点
- 可能会耗费大量时间和资源;需要熟练的分析人员;如果工作经常变动,信息可能会过时。
类别
- 人体工程学, 人力资源
最适合:
- 系统地确定和评估特定工作对身体、认知和社会心理的要求。
Job Demands Analysis (JDA) is a methodology applicable across diverse sectors including healthcare, manufacturing, and logistics, often employed during the design or redesign phase of job roles to ensure optimal alignment between employee capabilities and job requirements. In healthcare, for instance, JDA can assess the physical demands placed on nurses who need to lift patients, while in manufacturing, it can analyze cognitive loads on assembly line workers to optimize task assignments and workflow. Participants typically include occupational health specialists, ergonomists, human resource personnel, and frontline employees, who contribute valuable perspectives on job functionalities and challenges. The data gathered through various methods like observations and interviews inform organizational strategies for effective worker placement and help in the design of comprehensive return-to-work programs following injuries or illnesses. By identifying potential hazards, JDA contributes significantly to improving workplace safety and enhancing job satisfaction through better role fit. This flexibility in application makes JDA suitable for any phase where job reevaluation is necessary, enabling organizations to adapt to changes in technology, workforce dynamics, or regulatory requirements.
该方法的关键步骤
- Identify the job role and specific tasks performed.
- Specify physical demands such as lifting, pushing, or sitting requirements.
- Assess cognitive demands including decision-making and problem-solving tasks.
- Evaluate psychosocial factors like stress, teamwork, and communication expectations.
- Determine the environmental conditions affecting job performance.
- Analyze the frequency and duration of each job task.
- Identify potential hazards associated with job tasks.
- Prioritize demands based on their impact on performance and health.
专业提示
- Incorporate participatory approaches during data collection, engaging employees actively to enhance the depth of qualitative insights and ensure the relevance of job demand evaluations.
- Utilize wearables and sensor technology for real-time data collection on physical demands, providing objective metrics on strain and workload during job tasks.
- Integrate a multidisciplinary team in the analysis process, combining perspectives from ergonomics, psychology, and industry-specific expertise for holistic demand evaluations.
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