To quickly identify the root cause of a problem by repeatedly asking “Why?” (typically five times) to drill down through layers of symptoms.
- المنهجيات: الهندسة, إدارة المشاريع, الجودة
5 أسباب

5 أسباب
- 5 أسباب, التحسين المستمر, التصنيع اللين, تقنيات حل المشكلات, تحسين العمليات, مراقبة الجودة, إدارة الجودة, تحليل الأسباب الجذرية, سداسية سيجما
الهدف:
كيفية استخدامه:
- Starting with a problem statement, the question "Why?" is asked sequentially. Each answer forms the basis for the next "Why?" question, continuing until the underlying root cause is likely identified.
الإيجابيات
- Simple and easy to learn and apply; Requires no special tools or statistical analysis; Helps to quickly uncover deeper causes beyond superficial symptoms; Encourages critical thinking.
السلبيات
- May lead to simplistic answers if not probed deeply enough; Can be influenced by the investigator's biases or assumptions; May not be suitable for complex problems with multiple interacting causes; Results can vary depending on who is asking the questions.
الفئات:
- الأفكار, لين سيجما, التصنيع, حل المشكلات, الجودة
الأفضل لـ
- Quickly identifying potential root causes for relatively simple problems and as an initial step in more complex RCAs.
إن 5 أسباب methodology is commonly applied in various sectors such as manufacturing, healthcare, software development, and service industries, serving as an effective approach during the initial stages of problem-solving or during quality control processes. Teams often employ this technique during analysis phases, specifically when defects or failures occur, allowing them to dissect issues in a structured manner. Initiated typically by team members involved in the affected process, such as engineers, quality assurance specialists, or operations personnel, this methodology can also benefit from the involvement of cross-functional groups to enrich the analysis with diverse perspectives. An example application could be in a manufacturing setting where a product is failing to meet quality standards; by repetitively asking “Why?” regarding the failure, teams can identify a lack of training as a contributing factor, enabling them to implement targeted training sessions that address specific deficiencies. This method is particularly suitable during the early investigative phase of root cause analysis, streamlining the process by quickly revealing deeper systemic issues that need to be addressed, thus acting as a precursor to more detailed analytical tools, such as fishbone diagrams or failure mode effects analysis (FMEA). Simplicity is a notable advantage as it requires no specialized equipment or software, allowing for immediate application in various contexts. Furthermore, the methodology promotes an environment of critical thinking, encouraging team members to dig deeper, challenge assumptions, and collaboratively work towards sustainable solutions.
الخطوات الرئيسية لهذه المنهجية
- State the problem clearly and concisely.
- Ask "Why?" regarding the problem statement.
- Document the answer to the first "Why?".
- Ask "Why?" again based on the previous answer.
- Repeat this process until five "Why?" questions have been asked.
- Analyze the final answer to identify potential root causes.
نصائح للمحترفين
- Involve a diverse team to gather varying viewpoints and insights at each questioning stage.
- Document each "Why?" and corresponding answer to track thought processes and identify patterns.
- Apply the findings from the 5 Whys as a basis for hypothesis testing or further investigation techniques.
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منشورات ذات صلة
استبيانات الانزعاج العضلي الهيكلي
الاختبار متعدد المتغيرات (MVT)
تحليل الانحدار المتعدد
أنظمة التقاط الحركة
طريقة MoSCoW
اختبار متوسط المزاج